Privacy Policy.

1. Introduction

GateXchange respects your privacy and is committed to handling information responsibly.

This Privacy Policy applies to information collected through the GateXchange website, transaction requests and communications with our team.

By using the GateXchange website or submitting a transaction request, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

GateXchange may collect information that you voluntarily provide when requesting or discussing a transaction.

3. Automatically Collected Information

When you visit the GateXchange website, certain technical information may be automatically collected by our website infrastructure or third-party services used to operate the site.

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• General website interaction information.
• Date and time of website visits.

This information may be used for security, troubleshooting, analytics and improving the performance of the website.

4. How We Use Information

Information collected by GateXchange may be used for legitimate business and operational purposes, including:

• Responding to transaction requests.
• Communicating with customers.
• Processing and coordinating eligible transactions.
• Confirming transaction details.
• Detecting and preventing fraud or abuse.
• Maintaining transaction records.
• Improving our website and services.
• Meeting applicable legal or regulatory requirements.
• Resolving disputes and customer-support requests.

5. WhatsApp Communications

GateXchange uses WhatsApp as a communication channel for transaction requests and customer support.

When you select a service and submit a request through our website, you may be redirected to WhatsApp to continue the conversation with GateXchange.

Information you voluntarily send through WhatsApp may include your name, transaction details, questions, payment information and other information necessary to discuss or process your request.

6. Transaction Information

Where you proceed with a transaction, GateXchange may retain information reasonably necessary to document and manage that transaction.

Depending on the transaction, this may include:

• Selected payment service.
• Requested transaction amount.
• Applicable fees or exchange information.
• Transaction status.
• Relevant communication records.
• Payout information where required.
• Information required to investigate suspicious or disputed transactions.

7. Information Sharing

GateXchange does not sell your personal information to third parties.

Information may be shared when reasonably necessary to operate our services, protect customers, prevent fraud, comply with legal obligations or resolve disputes.

Examples may include:

• Service providers that help operate our website or technical infrastructure.
• Payment, banking or payout partners where required to complete an authorized transaction.
• Fraud-prevention or security providers.
• Legal, regulatory or law-enforcement authorities where disclosure is required or legally permitted.

8. Data Security

GateXchange takes reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration or disclosure.

9. Data Retention

GateXchange retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Transaction-related information may be retained for longer periods where necessary for accounting, fraud prevention, dispute resolution, legal obligations or other legitimate business purposes.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

10. Cookies & Similar Technologies

GateXchange may use cookies or similar technologies to support website functionality, security, analytics and performance.

Cookies are small files stored on your device that can help a website remember information about your visit.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

11. Third-Party Services

GateXchange may use third-party services to provide website functionality, analytics, communications, hosting, security or other operational services.

These third parties may process information according to their own privacy policies and applicable agreements.

GateXchange is not responsible for the privacy practices of third-party websites or platforms that are outside our control.

12. Children's Privacy

GateXchange services are not intended for individuals who are unable to legally enter into transactions or use financial services under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning the personal information we hold about you.

These rights may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally applicable.
• Object to or restrict certain processing.
• Request information about how your data is used.

Some requests may be subject to legal, regulatory, security, fraud-prevention or record-retention requirements.

14. Changes to This Privacy Policy

GateXchange may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When the policy is updated, the revised version will be published on this page with a new "Last updated" date.

We encourage customers to periodically review this page to remain informed about how their information is handled.

15. Contact GateXchange

If you have questions about this Privacy Policy, your personal information or how GateXchange handles data, you can contact our team through WhatsApp.